cupang Legal Notice

We at cupang do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform operates under the principle that access is available only where legally permitted, and users bear full responsibility for verifying compliance with their own jurisdiction's regulations before registering or placing entries.

This legal notice sets out our service availability, the conditions under which we operate, and the limitations on our liability. It complements our Terms of Use and Privacy Policy, both of which are available on cupang. Together, these documents form the complete legal framework governing your use of our platform.

We serve users across Southeast Asia and other supported regions, but we do not claim to be licensed in any single jurisdiction. Instead, we operate on a jurisdiction-restricted basis: if your local law prohibits online wagering, cupang is not available to you, and you must not attempt to register or access our platform.

Service Availability and Jurisdiction Restrictions

cupang is available only where local law permits online wagering, sportsbook entries, live-dealer games, and pool draws. We do not conduct legal analysis for individual users. It is your responsibility to determine whether access to cupang is lawful in your jurisdiction before you register.

If you're unsure, consider these points: Does your country or local region allow online gaming? Are there specific licensing or regulatory requirements? Are there restrictions on certain game types (e.g., sportsbook vs. casino)? If you have questions, contact your local gaming regulator or a legal advisor familiar with your jurisdiction's law. We can provide general information about our platform, but we cannot provide legal advice.

Users in the following regions have historically accessed cupang without restriction: Jakarta, Surabaya, Bandung, Medan, Semarang, and other areas where local law does not prohibit online wagering. This does not mean cupang is licensed in these cities—it means our platform is technically accessible and legal use is not restricted by local ordinance. Your use remains subject to national and local law.

If your jurisdiction changes its law or if we become aware that your location has prohibited online wagering, we reserve the right to restrict your access without notice. We may also restrict access based on other risk factors, including fraud indicators, account patterns, or sanctions lists.

Your responsibility to verify local law

Users are responsible for verifying that access and use of cupang comply with the laws of their own jurisdiction. We do not provide legal advice and do not assume liability for your determination of legality.

Account Eligibility and User Obligations

To register on cupang, you must:

Be of legal age in your jurisdiction (we do not set a fixed age threshold).
Reside in a jurisdiction where our services are legally available.
Provide accurate personal information (name, email, phone, date of birth).
Agree to our Terms of Use and Privacy Policy in full.
Not use automated tools, bots, or other software to access cupang or place entries without authorisation.
Not engage in fraud, money laundering, or any illegal activity on our platform.

If you fail to meet any of these conditions, we may close your account and forfeit your balance. We are not liable for account closures resulting from your ineligibility or breach of these obligations.

You must keep your account details current and secure. If you believe your account has been compromised, contact our support team immediately. We are not liable for unauthorised access if you have shared your credentials or failed to protect them.

Payment Processing and Financial Responsibility

cupang accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We process deposits through these payment providers' systems and are not liable for delays, failures, or errors in their processing. If a deposit fails, contact your payment provider first; if they confirm the funds were deducted, contact our support team with proof of the transaction.

Withdrawals are processed to your original payment source. We don't charge withdrawal fees, but your payment provider may. Withdrawal requests are subject to standard verification windows; we may ask for additional identity confirmation before processing large withdrawals to comply with anti-money-laundering regulations.

You are solely responsible for any tax obligations arising from your use of cupang. We do not calculate or pay taxes on your behalf. If your jurisdiction taxes gaming winnings or entry stakes, it is your responsibility to report and pay those taxes.

Deposit processing: E-wallet transfers typically complete within seconds; bank transfers within minutes depending on your bank's schedule.
Withdrawal processing: Subject to standard verification windows; large withdrawals may require additional identity confirmation.
Payment provider liability: We are not liable for delays or errors in processing by mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
Tax obligation: You are responsible for calculating and reporting any taxes owed on your cupang activity.

Limitation of Liability and Disclaimers

We at cupang operate our platform on an "as is" basis. We do not warrant that our service will be error-free, uninterrupted, or suitable for any particular purpose. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for:

Service interruptions, technical failures, or downtime (whether foreseeable or not).
Losses resulting from your own actions, negligence, or breach of these terms.
Losses caused by third parties (payment providers, internet service providers, device manufacturers).
Indirect, incidental, or consequential losses (lost profits, lost opportunity, emotional distress).
Disputes with other users.

Our total liability to you is capped at the amount you have deposited into your cupang account in the past 12 months. If this cap is unenforceable in your jurisdiction, our liability is limited to the maximum extent permitted by local law.

Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy. Your data is protected using industry-standard encryption and security practices. We don't sell your data to third parties, but we may share it with payment processors to fulfil deposits and withdrawals, and with law enforcement if legally required.

You can request a copy of your personal data or ask us to delete it by contacting our support team. We'll comply with legitimate requests within standard timeframes, subject to legal and regulatory obligations.

Contact for Legal Inquiries

If you have legal questions about cupang, our service availability, or our compliance practices, contact our support team through the in-app Help section or email. We respond in English during standard business hours. For urgent legal matters, include "Legal Inquiry" in your subject line so your request is prioritised.

We reserve the right to update this legal notice at any time. Changes take effect immediately upon publication. Continued use of cupang after an update means you accept the new notice. If you don't agree with changes, you can close your account.

cupang operates on a jurisdiction-restricted basis. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. By registering on cupang, you confirm that you have made this verification and accept full responsibility for your compliance.