cupangPrivacy Policy

This page describes what we collect when you use cupang and how we keep that data protected. We at cupang take your privacy seriously. When you register an account, place entries, or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect information necessary to operate our platform and comply with local regulations.

Our servers may be located outside your jurisdiction, meaning your data may be transferred across borders for processing and storage. By using cupang, you consent to this transfer. We apply the same security standards regardless of server location.

This policy applies to all users of cupang across supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. We update this policy periodically; continued use of cupang after updates means you accept the new privacy terms.

Data We Collect on cupang

We collect different types of data depending on how you use cupang:

• Account information: Your full name, email address, phone number, date of birth, and password. We require this to create and maintain your account.
• Payment information: When you deposit or withdraw, we collect details about your payment method—your e-wallet or bank account identifier. We don't store full credit card numbers; payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle that data.
• Transaction history: We log every deposit, withdrawal, entry placed, and result. This includes dates, amounts, game types, and outcomes.
• Device and access data: We collect information about your device (phone type, operating system), your IP address, and your browser. This helps us detect fraud and optimise our mobile app for your device.
• Cookies and tracking: We use cookies to remember your login session and preferences. Our analytics track how you navigate cupang to improve user experience.

Account data

Personal details you provide at registration and updates you make to your account profile.

Payment data

Information about deposits and withdrawals, handled by our payment processors.

Activity data

Records of every entry, game played, and result, maintained for audit and dispute resolution.

Technical data

Your device type, IP address, and browser information for security and optimisation.

How We Use Your Data on cupang

We use the data we collect for specific purposes:

• Account management: We use your email and phone to verify your identity, reset your password, and communicate important account updates.
• Payment processing: We share payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process your deposits and withdrawals. These processors have their own privacy policies.
• Fraud prevention: We analyse your device, IP address, and transaction patterns to detect suspicious activity and prevent fraud.
• Legal compliance: We may be required to share your data with law enforcement or regulatory authorities if legally compelled. We'll notify you of such requests unless legally prohibited.
• Service improvement: We analyse how you use cupang to identify bugs, improve the mobile app, and add features users request.

We don't sell your personal data to third parties for marketing purposes. We don't share your data with advertisers or data brokers. The only exceptions are our payment processors and, where required by law, regulatory authorities.

Third-Party Processors and Data Sharing

We work with third parties to operate cupang. Your data may be shared with:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. We share payment details so they can process your deposits and withdrawals.
• Hosting providers: Our servers are hosted by cloud providers. We ensure they apply strong encryption and access controls.
• Analytics services: We use analytics tools to track site performance and user behaviour. These services have their own privacy policies.
• Customer support platforms: Our support team uses ticketing software to manage your requests. Your messages are logged for quality and dispute resolution.

We only share data with processors who agree to keep your information confidential and use it only for the purposes we specify. We don't give them permission to use your data for their own marketing.

Your Rights Regarding Your cupang Data

You have rights over your personal data on cupang:

• Access: You can request a copy of all data we hold about you. Contact our support team with your request.
• Correction: If your data is inaccurate, you can update it yourself in your account settings or ask us to correct it.
• Deletion: You can request deletion of your account and associated data. We'll comply within a reasonable timeframe, subject to legal and regulatory obligations (e.g., we may need to retain transaction records for anti-money-laundering compliance).
• Opt-out: You can disable cookies and opt out of analytics tracking in your browser settings.

To exercise any of these rights, contact our support team through the in-app chat or email. We'll respond within a few business days and guide you through the process.

Data Security and Retention

We at cupang protect your data using industry-standard encryption and access controls. Your password is hashed; we never store it in plain text. Payment information is encrypted during transmission and storage. Our servers have firewalls and intrusion detection systems.

We retain your data only as long as necessary. Account information is kept for as long as your account is active. Transaction records are retained for at least seven years to comply with local financial regulations. When you close your account, we delete account data but may retain anonymised transaction records for compliance purposes.

Despite our security measures, no system is completely secure. If we discover a data breach, we'll notify affected users and cooperate with authorities as required.

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences on cupang. These are essential cookies—the site won't work without them. We also use analytics cookies to track page views and user behaviour, helping us improve the platform.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will log you out of cupang. We don't use tracking pixels or third-party trackers that follow you across other websites.

Contact and Updates

If you have questions about this privacy policy or how we handle your data on cupang, contact our support team through the in-app chat or Help section. We respond in English during standard business hours.

We update this privacy policy periodically to reflect changes in our services, legal requirements, or best practices. We'll notify you of material changes via email or in-app notification. Continued use of cupang after an update means you accept the new policy. If you disagree with changes, you can close your account anytime.

Your trust is important to us. We're committed to keeping your data on cupang secure and transparent about how we use it. If you have concerns about your privacy or believe your data has been misused, contact us immediately.