cupang Terms of Use

We at cupang operate a platform for live-dealer games, sportsbook markets, and pool draws across supported jurisdictions. These terms set out the conditions under which we provide our services, how we handle your account, and what we expect from you as a user. By accessing cupang, you agree to these terms in full.

Our platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you're unsure whether cupang is available in your location, contact our support team before registering.

This document covers account registration, deposits and withdrawals, bonus terms, game rules, dispute resolution, and our liability limits. We update these terms periodically; continued use of cupang after updates means you accept the new terms.

Account Registration and Your Responsibilities

When you join cupang, we require accurate personal information: your full name, email address, date of birth, and phone number. You're responsible for keeping this information current. If your details change—especially your email or phone—update them in your account settings immediately so we can contact you about important account matters.

You must be of legal age in your jurisdiction to use cupang. We don't specify a fixed age threshold because legal age varies by location; you're responsible for confirming you meet your local requirement before registering. We reserve the right to request proof of age or identity at any time, and we may suspend or close your account if we cannot verify your eligibility.

Your account password is yours alone. We never ask for your password via email or chat. If you suspect someone else has accessed your account, change your password immediately and contact our support team. We're not liable for unauthorised access if you've shared your credentials or failed to secure them.

We enforce one account per person. If we detect multiple accounts registered to the same individual, we may close all of them and forfeit any balance. This rule prevents abuse and keeps our platform fair for all users.

Deposits, Withdrawals, and Payment Methods

cupang accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposit processing times vary by payment method: e-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically complete within seconds; bank transfers may take a few minutes depending on your bank's processing speed.

We don't charge deposit fees, though your payment provider may. Minimum and maximum deposit amounts are displayed in the deposit screen before you confirm. We reserve the right to adjust these limits based on account history or risk assessment.

Withdrawals are processed to your original payment source. If you deposited via online payment, your withdrawal goes to e-wallet; if via mobile banking, it returns to local payment. This policy protects against fraud. Withdrawal requests are subject to standard verification windows—we may ask for additional identity confirmation before processing large withdrawals. We don't charge withdrawal fees; your payment provider may apply their own.

If a deposit fails or is reversed by your bank, we'll credit your account with the failed amount so you can retry. If a withdrawal fails, we'll return the funds to your cupang balance automatically.

Jurisdiction and service availability on cupang

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Game Rules and Entry Terms

Each game on cupang—live-dealer tables, sportsbook markets, pool draws—has its own rules. We display these rules in-app before you enter. By placing an entry, you confirm you've read and understood the rules for that specific game.

Entry stakes are your choice within the limits we display. We don't set minimum or maximum stakes arbitrarily; they're based on market liquidity and risk management. If you attempt to place an entry outside these limits, the system will reject it.

Results are determined by live draws, dealer actions, or official league data (for sportsbook markets). We don't publish odds or payouts in promotional material; all odds and payouts are displayed in-app at the time of entry. Once you confirm an entry, those odds are locked in.

Winnings are credited to your account balance immediately after results settle. You can use winnings to place new entries or withdraw them via your preferred payment method. We don't impose withdrawal restrictions on winnings—they're treated the same as deposited funds.

Bonus Terms and Promotional Offers

We occasionally offer promotional bonuses to new or existing users. Any bonus offer is subject to terms we display at the time of offer. Typical bonus terms include:

We reserve the right to cancel or modify bonus offers at any time. If you've already accepted a bonus, the terms you accepted remain in effect; changes apply only to future offers.

Our Data Protection and Account Security

We at cupang keep your personal data protected using industry-standard encryption and security practices. Your account information, payment details, and transaction history are stored securely and accessed only by authorised staff for legitimate business purposes.

We don't sell your data to third parties. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals, and with law enforcement if legally required. Our privacy policy (available on cupang) provides full details.

You can request a copy of your personal data or ask us to delete it by contacting our support team. We'll comply with legitimate requests within standard timeframes, subject to legal and regulatory obligations.

Dispute Resolution and Liability

If you believe a result is incorrect or a transaction was processed in error, contact our support team with details. We'll investigate and respond within a few business days. If we find an error on our side, we'll correct it immediately. If we find no error, we'll explain our findings.

We're not liable for:

Our total liability to you is limited to the amount you've deposited into your cupang account in the past 12 months.

Account Suspension and Closure

We may suspend or close your account if you violate these terms, engage in fraud, use prohibited software, or breach local law. If we close your account, we'll attempt to notify you via email. Any balance in your account will be held pending investigation; if no violation is found, we'll return it to your original payment method.

You can close your account anytime by contacting our support team. We'll process your request within a few business days and return any remaining balance to your original payment source.

Changes to These Terms

We update these terms periodically to reflect changes in our services, legal requirements, or business practices. We'll notify you of material changes via email or in-app notification. Continued use of cupang after an update means you accept the new terms. If you don't agree with changes, you can close your account.

For questions about these terms or our policies, contact our support team through the in-app chat or Help section. We respond in English during standard business hours.

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